Returns & Refunds Policy at BeltActive
At BeltActive, we strive to provide our customers with the best shopping experience, including a clear and simple returns and refunds policy. We believe in offering our customers peace of mind with every purchase.
1. Return Conditions
To ensure a smooth return process, we require all products to remain unused and in their original condition.We do not accept returns for any item you have altered, damaged, or used. To proceed with any returns and refunds, please ensure the product is in its original packaging, undamaged, and ready for shipment.
2. How We Process Returns
Once we receive your return request, we will inspect the product upon arrival at our warehouse. If no issues are found, a refund will be processed within 1-2 business days. However, please note that the refunds may take additional time based on your bank’s processing times.
3. Return Shipping Costs
Because we ship our products internationally from our warehouse in Turkey, we cannot provide return shipping labels. Return shipping costs are the responsibility of the customer. Please use a trackable shipping service for returns and refunds to ensure the safe return of your product.
4. Refund Process
However, once the return is approved, the refund will be processed in 1-2 business days. However, the time it takes for the refund to reflect in your account will depend on your bank’s processing times. This is part of our returns and refunds policy.
5. Return Time Frame
You have 14 days from the date of delivery to initiate a return. Unfortunately, any returns requested after this period will not be accepted.
How to Contact Us
If you have any questions about our returns and refund process, feel free to contact us:
- Email: info@beltactive.com
- Phone & WhatsAPP: +90 507 034 0179
If you have any questions about returns or refunds, please feel free to contact our customer service team for all returns and refunds inquiries. You can reach us through our Contact Us page.
We are here to assist you every step of the way and ensure a hassle-free return process!
US Federal Trade Commission’s return and refund policies.Consumer Protection and Refund Policy –